To view the user guide included in the Hesh® 2 Wireless packaging, click here.

TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® 2 Wireless with your device.

SOLUTION:

1. Remove your Hesh® 2 Wireless headphones from your device’s paired list.
2. Turn off Bluetooth mode on your device.
3. Press and hold the "+" and "-" buttons. This will clear the pairing history on your Hesh® 2 Wireless.
4. A voice prompt will say “Disconnected”, the headphone will go into pairing mode, and a voice prompt will say “Pairing”. If the headphones do not automatically go into pairing mode, press and hold the center button until voice prompt says “Pairing”.
5. At this time, turn on your device’s Bluetooth and look for “Hesh 2” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select “Venue” to pair your headphones to your device. 
6. After selecting “Hesh”, accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WILL NOT CHARGE

Issue: Not seeing the LED light on Hesh® 2 Wireless that indicates headphones are charging. Or, not seeing LED light on Hesh® 2 Wireless that indicates headphones are finished charging, despite charging for 1+ hours. 

• Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging. 
• Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones. 
• Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port. 
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps). 

If you’ve checked everything above and are still experiencing issues, please visit our warranty page where you can file a claim to receive a replacement. All Skullcandy products have a 1-year warranty.