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  3. Wireless Headphones

Hesh 360

 

INITIAL POWER ON & CHARGING SUPPORT:

Power On:

To power HESH 360 on for the first time, press and hold the power button for 1 second. The LED will pulse BLUE for 4 seconds when powered on.

To power your headphones off, press and hold the power button for 3 seconds. The LED will flash Amber color 3 times when powered off.

Charging:

HESH 360 holds more than 100 hours of playtime.

Every time you power your headphones on, the battery report will tell you how much battery life you have as a percentage. You can also check your battery life in the Skullcandy App or from your paired device.

To charge your headphones, use the provided USB-C cable. The LED that surrounds the power button will illuminate and pulse in different colors to indicate the headphone’s current charge level.

A pulsing amber LED means 0%-40%, pulsing white means 41%-90%, and solid white means they are 91%-100% charged.

Pulsing amber = 0%-40%

Pulsing white = 41%- 90%

Solid white = 91% - 100%

When your HESH 360 has about 45 minutes of play time remaining (about 15% charge), and again with about 20 minutes (8%) of playtime left, a voice prompt will notify you “Battery low.”

With our Rapid Charge feature, a 10-minute charge will provide more than 8 hours of battery play time.

INITIAL PAIRING SUPPORT:

First-time pairing is even easier with Google Fast Pair for Android. After powering your headphones on, your Android device will automatically pull up a Pairing Screen. Just click ‘Connect’ and you’re paired.

Without Google Fast Pair, Bluetooth pairing is still very simple.

Quick Start Version: (When first powering on your headphones)

  1. A tone and a blue LED will indicate that your headphones have powered on
  2. A voice prompt will notify you of battery life
  3. Another voice prompt will then say “Ready to pair” as the LEDs will begin to pulse blue. You are now in Pairing Mode.
  4. Open the Bluetooth Settings on your device and find ‘HESH 360’ in your list of available devices

Another quick way to enter Pairing Mode when your headphones are off is to press and hold the power button for 3 seconds. Your HESH 360 will power on and enter directly into Pairing Mode.

Multipoint Pairing: Pair to a 2nd new device (after first time pairing, while headphones are powered on and connected)

This feature makes it possible to pair your headphones with two devices at once. The connection is managed automatically — you won’t need to do anything after pairing to the second device.

For example — while watching YouTube videos on your laptop, you can take a call on your phone without the hassle of disconnecting from one device to pair with another.

With your headphones powered on and connected to one device, you can pair to a second device by pressing the joystick Main Function Button for 3 seconds.

  • The voice prompt will say “Ready to pair”
  • The LEDs will pulse blue
  • You can select the 2nd device to be paired from its Bluetooth list
  • A voice prompt will say “Connected”

Once paired to the 2nd device, you will be able to seamlessly stream from either device as needed.

If desired, you can also disable Multipoint Pairing in the Skullcandy App.

Want to add a new device via Multipoint Pairing? (While already connected and paired to TWO devices)

  • Simply enter into Pairing Mode while connected to the current two devices, and pair normally to the new device.
  • Once connected to the newly added device, the device that was first paired to your HESH 360 will be disconnected and you are now paired to the two most recently paired devices via Multipoint.
  • Note: After powering your headphones off and back on, the two most recently paired devices will always become the default Multipoint duo.

Streaming Audio with Multipoint:

  • With your HESH 360, you’re able to play audio from either paired device at any time, but they will not play simultaneously.
  • For example, if you press play on one device while the other is streaming audio, the streaming device will automatically pause and the new device will begin to stream. No need to pause one before starting the other, the connection is managed automatically.

Streaming Audio + Phone Calls + Prompt Tones and Voice Assistant with Multipoint:

  • With HESH 360, if you’re streaming audio from one device and get a phone/Zoom call on the other, the streaming audio will automatically pause and the call device will take priority. 
  • Once the call has ended, the audio will then resume on the previously streaming device.
  • Similarly, if there is an important notification prompt tone from the device that is not currently streaming, the audio will pause briefly to notify the user, and then streaming will resume normally.
  • If you happen to be on a call when another call comes in on the second device, you will always need to end the first active call before the second can be answered.
  • You will not be able to have two active calls going at the same time. 
  • If there are no active calls (and not streaming audio) on either device, the first call incoming or outgoing on either device will take priority.
  • With your HESH 360, the native Voice Assistant on either device cannot be activated during any sequence of active or outgoing calls, but CAN be activated from either device even if one is streaming audio.

QUICK START GUIDE - USER CONTROLS

HESH 360 has a new and improved Skullcandy headphone user interface that includes both a power button and a 5-direction Joystick Main function button to easily control all of your on-board controls.

  • Play or pause your audio or answer a call: Press in the Joystick Multi-Function Button (JS MFB) once
  • Reject an incoming call or end an active call: Press in the JS MFB for 1 second
  • Turn VOLUME UP: Press the JS MFB ^ up once
  • Turn VOLUME DOWN: Press the JS MFB v down once
  • Track FORWARD: Press the JS MFB > to the right once
  • Track BACK: Press the JS MFB < to the left once
  • Active your device’s local assistant: Press the JS MFB twice

ADJUSTABLE STAY AWARE

Adjustable Stay-Aware mode is useful when you want to hear more of your surroundings. Stay-Aware mode is great for busy environments or for working out because it increases your awareness of what’s around you. 

You can turn Stay Aware ON/OFF by pressing the power button twice or toggle ON/OFF in the Skullcandy APP.

GOOGLE FIND MY DEVICE

To make sure you never lose your headphones, HESH 360 comes with Google Fast Pair, which also includes the Find My Device feature. This makes it easy to locate, ring, and get directions to find your headphones if they are ever misplaced.

The Find My Device feature is easy to set up within your Google Account. Once your headphones are linked and saved to your account, simply log in and select ‘HESH 360’ to locate and track in Google Maps. You can even signal them to ring if you’re close and want to hear them if they’re not visible.

CLEAR VOICE SMART MIC

HESH 360 is equipped with Clear Voice Smart Mic. It uses artificial intelligence to isolate the speaker’s voice and reduce background noise.

Clear Voice Smart Mic is especially effective at eliminating discontinuous noise — the kind of background chatter you’d find in a crowded coffee shop or airport.

This means that whoever you’re speaking with, whether you’re on the move or sitting at your computer, will be able to clearly hear your voice in nearly any situation.

THE SKULLCANDY APP

To unlock and control all of the incredible HESH 360 features, scan the QR code found on the packaging or in your Quick Start Guide/User Guide, and download the Skullcandy app.

Once you have paired your headphones to your device, open the Skullcandy app and it will automatically ink to your headphones.

You can use the app to:

  • Create your own Custom Button Functions
  • Adjustable Stay-Aware
  • Select preset EQ Modes (Music, Bass Boost, Podcast)
  • Create and activate your Custom EQ Mode
  • Toggle the Low-Latency Audio Mode on/off to improve performance for gaming or streaming your favorite videos
  • Deactivate Multipoint Pairing
  • Access user guides and troubleshooting help

CUSTOMIZE BUTTON FUNCTIONS

Some default and other un-assigned button settings can be re-configured through the Skullcandy app to allow you to make your headphone controls more intuitive to you.

The user interface actions on the JS MFB that you can configure to your preferred control settings are: SINGLE PRESS, DOUBLE PRESS, TRIPLE PRESS and HOLD 1 SECOND.

  • Single press (1x)
  • Double press (2x)
  • Triple press (3x)
  • Hold (1s)

The function controls that can be customized in the Skullcandy app are:

  • Play, Pause
  • Activate Assistant

PRESET EQ + CUSTOM 5 BAND EQ

To help you get the best sound quality from your content, HESH 540 ANC features 3 preset EQ modes + 1 customizable 5-band EQ (Custom EQ Mode):

  • Music Mode
  • Bass Boost Mode
  • Podcast Mode
  • Custom EQ Mode

To switch between EQ Modes, go to the Skullcandy app and select your preferred EQ setting. A voice prompt will notify you each time your EQ mode changes.

Your default EQ setting is Music Mode, which is great for general listening.

Bass Boost Mode increases the low frequencies for a bass-heavy audio experience.

Podcast Mode removes most of the bass response and is great for podcasts or audio books.

You also have the ability to create your own Custom EQ Mode. This is a 5-band Equalizer that allows you to adjust the low, mid low, mid, mid high, and high sound frequencies to your preferred levels, personalizing your sound experience.

LOW-LATENCY AUDIO MODE

In the Skullcandy app, you’re able to turn on/off Low-Latency Audio Mode. While gaming or watching videos, you may notice delays (latency) between audio and video. Low-Latency Audio Mode reduces these delays so your picture and sound stay in perfect sync, creating a lag-free experience.

Having trouble? Don’t return to the store and let us help!

If you’re having pairing difficulties, you can reset HESH 360 by clearing the paired device list and restoring your headphones to their default settings. Please note this will also impact your saved settings in the Skullcandy app. 

  1. First, remove HESH 360 from your device’s Bluetooth paired list and turn Bluetooth OFF.
  2. Power On your headphones. A voice prompt will indicate that you’re now powered ON.
  3. Press the JS MFB for 6 seconds.
  4. A tone will indicate a successful reset, and the headphone’s LED will quickly flash amber and blue 6 times.
  5. A voice prompt will say “Ready to pair” and the LED will pulse blue.
  6. Now, turn on your device’s Bluetooth and select ‘HESH 360’.
  7. Accept the “Pair” or “OK” prompts that appear on your screen.
  8. When pairing is complete, a voice prompt will say “connected.”

If you’re still having a problem with your HESH 360 headphones, please visit the product support page on our website before filing a warranty claim. We can probably resolve your problem with a simple contact.

FREQUENTLY ASKED QUESTIONS

Playtime / BATTERY life & Charging:

How long does the HESH 360 battery last?

  • HESH 360 holds 100 hours of total play time.

What is the total charging time for HESH 360 via the provided USB-C charging cable?

  • Your headphones will rapid charge to full capacity in just over 2 hours.

Does HESH 360 have some sort of fast charge?

  • Yes, HESH 360 has Rapid Charge technology via the provided USB-C cable
    • 10 minutes charging provides 8+ hours of play time.

Can I charge HESH 360 with my Skullcandy Power Accessories/PC/Laptop?

  • Yes. Pretty much all USB-A or USB-C charging ports will work to charge your Icon ANC headphones.

Feature Details:

Clear Voice Smart Mic

How does the Clear Voice Smart Mic help my call quality?

  • This feature uses AI noise reduction algorithms to limit all surrounding noises so that when you’re on a call, the person on the other end will hear you loud and clear!

Multipoint Pairing

If I don’t want to be paired to two different devices at once, what do I do?

  • If having two devices paired is too confusing, simply go into the Skullcandy app and disable this feature so you’ll only be able to pair to one device.

Custom Button Actions & Functions

How easy is it to customize my headphone controls?

  • This is done very easily through the Skullcandy app where you can customize your joystick controls to your liking.

Will my custom button actions/functions be saved even if I power OFF/restart my device?

  • Yes, once your controls are customized in the Skullcandy app they will be saved until you make changes.

If I get a new phone and need to re-download the app, will my controls by saved?

  • No, you will need to re-link to the app and customize your button actions again.

If I switch devices from my phone that has linked to the app, to a device that does not have the Skullcandy app, do my customized button functions still work?

  • No, you will revert to the default UI controls and will not have the Skullcandy features such as custom button functions.

CONNECTION:

What is the Bluetooth range of the HESH 360?

  • You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

Can I connect HESH 360 to a computer?

  • Yes as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

Can I use HESH 360 with a PlayStation/Xbox  and Nintendo Switch?

  • Xbox: Yes connect the 3.5mm AUX cable to the Xbox controller. You cannot connect wirelessly to XBOX  
  • Nintendo Switch: Yes, you can connect via Bluetooth or 3.5mm AUX cable.
  • PlayStation: Yes connect the 3.5mm AUX cable to the PlayStation controller. You cannot connect wirelessly to PlayStation.

Which version of Bluetooth does HESH 360 use?

  • It uses Bluetooth® version 5.3

Warranty:

What happens if my headphones break or are lost?

  • If it is a manufacturer's defect, Skullcandy has you covered with a 1 Year Limited Warranty.

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