WALKTHROUGH

USER GUIDE

TROUBLESHOOTING

HEADPHONES WILL NOT CHARGE

Issue: Not seeing the LED light on Hesh 3® that indicates headphones are charging. Or, not seeing green LED light on Hesh 3® that indicates headphones are finished charging, despite charging for 1+ hours. 

• Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging. 
• Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones. 
• Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port. 
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps). 

If you’ve checked everything above and are still experiencing issues, please visit our warranty page where you can file a claim to receive a replacement. All Skullcandy products have a 1-year warranty. 

FAQs

WARRANTY

Does Hesh 3® have a warranty?
Yep! 1 year. For more information, click here

IF I PURCHASED A 12 MOODS LIMITED EDITION HESH 3® WIRELESS HEADPHONE, DOES THE SKULLCANDY WARRANTY APPLY?

Yes, you are still eligible for a 1-Year Limited Warranty, but if your headphones are a limited edition color of Hesh 3® Wireless, your warranty replacement product will be an in-line color and will not be a color-matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.