Let’s solve it. Here's a summary of how the process works:
1. Submit a Warranty Claim by clicking one of the links below and filling out the form.
2. Receive an email with shipping instructions.
3. Send in your Skullcandy product.
4. Receive a package with your replacement product.
2 YEAR GLOBAL WARRANTY on all Headphones
All Skullcandy products ("Products") are backed by a 2-year limited warranty. If it doesn't work the way we promised, we'll make it right.
1 YEAR GLOBAL WARRANTY on Power Banks
All Skullcandy power banks are backed by a 1-year limited warranty.
All t-shirts, beanies, cases, backpacks, or products otherwise known as "soft goods" may be eligible for a refund, exchange, or a Coupon Code within 30 days of the original date of purchase.
ALREADY COMPLETED A CLAIM?
Once your warranty claim has been processed and verified, we will send you a replacement product and an email with tracking information. Please allow up to two business days from the time we receive your product for your warranty to be processed.