To view the user guide included in the Jib™ True packaging, click here.

IDENTIFYING YOUR PRODUCT

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid or on the back body of the charging case.

TROUBLESHOOTING

PAIRING ISSUES?

Issue: The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect your buds and change their paired state; this can create pairing challenges and impact your ability to use either bud solo (Master Role Switch). Do not worry, as this is an easy fix!

Solution:

• To ensure ease of re-pairing, please unpair or forget your Jib™ True in your paired Bluetooth device list
• Remove your Jib™ True earbuds from the charging case and Manually Power them OFF, by touching and holding the button on BOTH buds for 4 seconds
• Once both buds have been powered OFF, touch and hold the button on each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
• Once both buds have gone through the power cycle, place the buds back in the case until both LEDs show red, and then pull them back out.
• Both buds will automatically power ON and the LEDs will simultaneously flash BLUE while they sync to each other.
• Once the buds have synced together, you will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
• At this time, turn ON your device’s Bluetooth and look for Jib™ True in your list of "Available Bluetooth" devices, and select it. For Android devices: "Click “+ Pair New Device” and select Jib™ True to pair your earbuds to your device.
  • IMPORTANT – Select the “Pair” and “Ok” prompts that will pop up on your screen.
  • Once successfully paired, a voice prompt will notify you are now “Connected”

MONO MODE

Issue: If you would like to use Jib™ True with only one ear bud (Mono Mode), you’re in luck! The updated technology in Jib™ True allows you to use either the left OR the right bud in Mono Mode. Once paired correctly, you will be able to switch between buds at your discretion. Although, if you’re having any challenges utilizing the Master Role Switching capabilities, you may follow these simple steps to ensure ease of use when pairing and switching between Mono and Stereo Modes.

Solution:

• Please note – BOTH the LEFT and RIGHT bud for Jib™ True can be used in Mono Mode, this is because the new tech allows Master Role Switching capabilities.
• For the optimal Mono Mode functionality, first Power ON and pair your buds to your device normally or as described in our troubleshooting section. This will ensure the seamless transition between Stereo and Mono modes.
• Once both Jib™ True buds are paired together, simply place the RIGHT or LEFT bud back into the case; whichever you prefer! The remaining bud will stay paired and function with both phone calls and music.
• You will maintain bud functionality, but remember you will lose some of the media control functionality such as “Volume +/-“, and “Track <</>>”, depending on which bud was placed in the case when in Mono Mode. The RIGHT bud will always control Volume Up and Track forward, and the LEFT bud will always control Volume Down and Track Back.
• If you would like to change back to Stereo Mode while in Mono Mode, simply pull the other bud from the case at any time and you will hear a tone, or the music will seamlessly begin to stream to indicate that you have automatically entered back into Stereo Mode.
• Please Note - If you’re having any trouble switching between the LEFT and RIGHT buds in Mono Mode, you will need to follow the reset instructions explained above and clear BOTH earbuds and re-pair to enter back into the correct paired state to allow the Master Role Switching functionality.

BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?

Issue: Not seeing the RED LED indicator on the bud when you’ve placed your JIB TRUE back in the case?

Solution:

• Wait momentarily as the buds connect, occasionally it takes a few seconds to begin charging
• Check to see if any debris is blocking the charging pins in the case, or on the bud
• Check to see if the removable in-ear gels are placed correctly on the acoustic port, this could be keeping the buds from sitting correctly in the case
• This same issue could also be interfering with your case lid when closing, if you’re having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

FAQs

BATTERY & CHARGE

What is the total charging time for Jib™ True?

Earbuds:

• 1 hour for the earbuds to charge to 100% inside the case
  • To charge your earbuds, place them in the charging case. The earbud LEDs will be solid red while charging.
  • The LEDs will turn off when fully charged.
• When your battery has less than 30 minutes of play time left, a voice prompt will notify you “battery low” and the LEDs will flash red every 5 seconds.

Case:

• 1 hour for the case to charge to 100%
  • To charge your case, plug in the Micro-USB charging cable and connect to a computer, wall charger, power bank or 12-volt adapter in a car.
• To check how much battery life is left in the case, open the lid and the single LED on the front of the case will flash to indicate the level of charge.
  • Each LED flash represents low, medium and high charge.
  • 1 flash represents low battery life (<25% battery)
  • 2 flashes represents medium battery life (25%-75%)
  • 3 flashes represents a high battery life (>75%).
  • While charging, the LED will flash, and when it is fully charged the LED will turn off.

Battery life and play time is very important to me, how long does the Jib™ True last?

• There is up to 6 hours of play time in the ear buds, and up to 16 hours in the case, allowing up to 22 Hours of total play time.

Can I charge Jib™ True with my Skullcandy Power Accessories/PC/Laptop?

• Pretty much all USB-A to Micro-USB charging cables will work to charge your Jib™ True.

Does Jib™ True have some sort of fast charge?

• Jib™ True has a Micro-USB charging port and cable.

NEW FEATURES

What is the benefit of the Master Role Switching feature and functionality?

• This allows both the LEFT and RIGHT bud to act as the Master bud, which allows more media controls and features to be activated from either side. Functions such as, play/pause, answer call/hang up call, Activate Assistant, and switching between EQ modes can be controlled on both the LEFT and RIGHT bud, simplifying the user experience.
• This feature also allows you to utilize either the LEFT or RIGHT bud in Mono Mode, rather than being limited to just one specific side.

CONNECTION

Does the Jib™ True pair with the Skullcandy App?

• Sorry, but the Jib™ True will not pair with the Skullcandy App.

What is the Bluetooth range of the Jib™ True?

• You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

Can I connect Jib™ True to a computer?

• Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

Can I use Jib™ True with a PS4/Xbox One/Switch?

• Xbox One: No   
• Switch: Yes
• PS4: No

Which version of Bluetooth does Jib™ True use?

• Bluetooth® version 5.0

Which side of Jib™ True is considered the “Master” bud?

• The LEFT and RIGHT side earbud can be your master earbud, so either bud can be used in Mono Mode (one earbud listening).

When on a call or listening to my content, will I hear audio in one or both earbuds?

• Jib™ True has stereo calling and streaming so you’ll always hear the caller or your content in both ears.
• Although, you do have the option to use only one earbud (left or right side) if you prefer Mono Mode in some situations.

GENERAL QUESTIONS

Can I use Siri/Google Assistant/Alexa with my Jib™ True?

• When paired to your device, you can press the button on either the LEFT or RIGHT bud 3x to activate your voice assistant feature at any time.

WARRANTY

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

What happens if my earbuds break?

• If it is a manufacturer's defect, Skullcandy has you covered with a 1-Year Limited Warranty.