To view the user guide included in the Hesh® 2 Wireless packaging, click here.

TROUBLESHOOTING

HEADPHONES WILL NOT CHARGE

Issue: Not seeing the LED light on Hesh® 2 Wireless that indicates headphones are charging. Or, not seeing LED light on Hesh® 2 Wireless that indicates headphones are finished charging, despite charging for 1+ hours. 

• Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging. 
• Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones. 
• Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port. 
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps). 

If you’ve checked everything above and are still experiencing issues, please visit our warranty page where you can file a claim to receive a replacement. All Skullcandy products have a 1-year warranty.