Placing an Order
Click “Add to Cart” on the items that you would like to purchase. Once you have added all desired items to your shopping cart, click on the shopping bag icon at the top right and “Proceed To Checkout.” Then input your shipping and billing details and submit the order.
Order Confirmation
After placing an order you will receive an email confirmation. If you did not receive a confirmation, please make sure you spelled and entered your email address correctly and check your junk folder.
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If you created an account at checkout, please log in to view your order history.
Order Cancellations
As we strive to get orders shipped as quickly as possible, there is only a short period of time to make a change. Once an order has reached the “processing” phase, changes cannot be made. For immediate assistance concerning this issue, customers in the U.S. or Canada should call 888.MY.SKULL (1-888-697-5855), Monday – Friday from 7:00am – 7:00pm MST, outside of North America, follow this contact information:
Europe (English, French, German sites): help-eu@skullcandy.com
United Kingdom: help-uk@skullcandy.com
Japan: customerservice-Japan@skullcandy.com
Changing Address After Placing an Order
Unfortunately, orders placed on Skullcandy websites are packaged and ship immediately. Address changes are not available after clicking submit on the order screen.
In certain cases, when an expedited shipping option is the chosen method (option only available on U.S. Skullcandy.com site), we may be able to change an incorrect or incomplete address after the order has been shipped. If the order is eligible, any UPS fees associated with the address correction will be the responsibility of the customer. Please note, if you have chosen a “free shipping” option, changes cannot be made to your order.
Out of Stock Orders
Products with no “ADD TO CART” button are out of stock. Our website catalogs many of our products, current and discontinued. Not everything you see on our site will be available to order.
Received Incorrect Order
No one’s perfect... but we’ll make right! Email us and we can help:
North America (U.S, Canada) help@skullcandy.com
Europe (English, French, German sites): help-eu@skullcandy.com
United Kingdom: help-uk@skullcandy.com
Japan: customerservice-Japan@skullcandy.com
International Orders
U.S. Skullcandy.com ships to the 50 United States and the District of Columbia. Please allow up to 30 days for shipments to Hawaii and Alaska.
Currently, Skullcandy.ca and fr.skullcandy.ca ship to Canada, Skullcandy.eu/Skullcandy.fr/Skullcandy.de all ship to European Union Countries, and Skullcandy.co.uk ships to the United Kingdom.
Skullcandy.jp serving Japan, is a catalog-only site.