To view the user guide included in the Push™ Wireless packaging, click here.

IDENTIFYING YOUR PRODUCT

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid or on the back body of the charging case.

USER GUIDE VIDEO

WALKTHROUGH VIDEO

TROUBLESHOOTING

BUDS NOT CHARGING IN CASE/LID NOT CLOSING PROPERLY?

Issue: Not seeing the red LED indicator on both or either earbud when you’ve placed your PUSH™ Wireless back in the case

Solution:

• Wait momentarily after the buds connect, occasionally it takes a few seconds to begin charging
• Check to see if any debris is blocking the charging pins in the case, or on the bud
• Check to see if the removable in-ear gels are placed correctly on the acoustic port, this could be keeping the buds from sitting correctly in the case
• This same issue could also be interfering with your case lid when closing, if you are having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

FAQs