1. Skullcandy Support
  2. Product Help.
  3. Accessories

Skullcandy App

 

The basics.

What Skullcandy products are compatible with the Skullcandy App?

Currently, the Skullcandy App supports:

  • Crusher ANC
  • Crusher Evo
  • Indy ANC
  • Indy Evo
  • Indy Fuel 
  • Push Ultra

 

All users can explore the Skullcandy brand, get support, and learn more about our technology partners, like TileTM, through the Skullcandy App. 

 

Products not compatible with the Skullcandy App?

Due to tech limitations, the Skullcandy App does not support some of our products such as:

  • Hesh 
  • Hesh ANC
  • Hesh Evo
  • Indy 
  • Sesh
  • Sesh Evo
  • Spoke
  • Venue
  • Etc.

 

 Currently, we support:

  • Crusher ANC
  • Crusher Evo
  • Indy ANC
  • Indy Evo
  • Indy Fuel
  • Push Ultra

 

All users can explore the Skullcandy brand, get support, and learn more about our technology partners, like TileTM, through the Skullcandy App.

 

What devices can use the Skullcandy App?

  • The Skullcandy app is only supported on mobile devices not including laptops or tablets at this time. 
  • We are exploring expanding our device coverage.



Phone pairing. 

I am having trouble connecting my product to my phone.  

When connecting your product to your phone, make sure your product is in pairing mode. 

 

  1. To use the Skullcandy App, you want to make sure you pair your app compatible Skullcandy product using the same pairing method you would use for streaming audio or taking calls. 
  2. On your mobile device’s Bluetooth list, select your Skullcandy product’s name. If you see your product’s name followed by “-LE” this is for TileTM. It will not allow for audio and calls over this connection, and similarly is not the correct Bluetooth connection for the Skullcandy App. 
  3. If you do not see your product’s name without “-LE” in your device’s Bluetooth pairing list, please complete a clear paired device reset.

**There are screenshots below showing the difference as it would appear on your phone**

 

What does “-LE” mean following the product's name in the Bluetooth pairing list?

  • LE stands for “Low-Energy Bluetooth.” Since your TileTM enabled product gives off different Bluetooth connection points, you might also see your product name followed by -LE, such as “Indy ANC-LE.”  
  • You don’t want to select this when it appears in the list of your available devices. This is the Low-Energy Bluetooth connection that the TileTM App uses for its bud tracking functionality. Instead, select just the product name with a small headphone icon to the left. Such as “Indy ANC”.

**There are screenshots below showing the difference as it would appear on your phone**


mceclip0.png

*Android on the left: iOS on the right

 

      

App linking. 

 

I updated the app on my device, but still can’t connect using my app compatible product

 

For Android:

  1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 

 

  1. Please make sure you have enabled Bluetooth and location permissions for the app. If you have declined, for example, location permissions you may have to go into the app settings and re-enable. 
  2. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.  

 

Why do I need to provide location services on my android device to connect my headphones to the Skullcandy App? 

  • Location services are required by Android to discover Bluetooth devices.
  • Please make sure you have granted location permissions for the Skullcandy App to work properly. 
  • We are not tracking your location and do not store location data via the Skullcandy App. 

 

For iOS:

  1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 
  2. Please make sure you have enabled Bluetooth permissions in the app. If you have declined Bluetooth permissions you may have to go into the app settings and re-enable. 
  3. With Bluetooth turned on and your product connected to your phone, you should be able to link to the Skullcandy App. 

 

FAQ

 

I downloaded the Skullcandy App but can’t set up Personal Sound.

Personal Sound is currently available on:

  • Crusher ANC
  • Crusher Evo 
  • Indy ANC

 

 We do not offer Personal Sound on: 

  • Indy Fuel 
  • Indy Evo 
  • Push Ultra

   

Why can’t my Preset EQ Modes (Music, Podcast, Movie Mode) be changed using the Skullcandy App? 

  • For Indy Evo, Indy Fuel, and Push Ultra we are limited on what we can do in the Skullcandy application due to product limitations. 
  • To alleviate this problem, we display the three Preset EQ Modes (Music, Podcast, Movie Modes), including which one you are actively using, and instructions to cycle through the Preset EQ Modes.

 

The Skullcandy app is not showing the same battery life for my product that my device is showing.

 

  • Earbuds: Indy ANC, Indy Evo, Indy Fuel, Push Ultra.  

    • The Skullcandy App periodically checks the battery status of your primary earbud. 
    • The primary earbud is determined by which earbud you pull out of the charging case per usage, so the primary earbud can switch between right and left earbud. 
    • This means at times, the Skullcandy App will not read the precise battery levels of your earbuds depending on which earbud battery level the app reads and how the user uses their earbuds, i.e. solo bud use only drains one earbud, so a pair of earbuds might have a significant difference in battery level per earbud. 

 

  • Headphones: Crusher ANC, Crusher Evo.  

    • The Skullcandy App periodically checks the battery status of your headphones. 
    • This means at times, the Skullcandy App will not read the precise battery level of your headphones. 

 

To use my Sesh Evo, my phone states “An app is needed to use this device” but Sesh Evo does not work with the Skullcandy App. Why can’t I use my product?

When pairing to your Skullcandy product for audio streaming and calls, be sure to only select the product name from the available device Bluetooth pairing list, such as "Sesh Evo". 

 

  • Since your TileTM enabled product gives off different Bluetooth connection points, you might also see your product name followed by -LE, such as “Sesh Evo-LE”.
  • You don’t want to select “-LE” when it appears in your available devices list. 
  • This is the Low-Energy Bluetooth connection that the TileTM App uses for its bud tracking functionality. 
  • Instead, select just the product name with a small headphone icon to the left. Such as “Sesh Evo”.  
  • If your product is in the correct pairing mode and you selected “Sesh Evo-LE” in the Bluetooth pairing list, you will see the prompt “an app is needed for this device” referring to the TileTM application. 
  • Please place your product back and pairing mode and select “Sesh Evo”.

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