Push 720 Open

PUSH 720 OPEN USER GUIDE, TROUBLESHOOTING, & FAQS

INITIAL SET UP & PAIRING HELP:

Quick Start Version: (When Powering ON your earbuds for the first time)

Take your new earbuds out of the charging pouch and remove the protective stickers from each charging point. 

1. Place earbuds back in the charging pouch until the LEDs turn white. Remove them from the pouch again. 
2. Open Bluetooth settings on your device. Select “PUSH 720 Open” from the list of available devices. 
3. Accept any PAIR or OK prompts. Your earbuds will connect to your device. They are now ready to use. 

Multipoint Pairing: (Connecting to a 2nd device after initial pairing)

This feature makes it possible to pair your earbuds with two devices at once. The connection is managed automatically — you won’t need to do anything after pairing the second device.

For example — while watching YouTube videos on your laptop, you can take a call on your phone without the hassle of disconnecting from one device to pair with another. 

To utilize Multipoint Pairing and pair to a second device while already connected to one:

• Press and hold either earbud for 3 seconds.
• This will put both earbuds into Pairing Mode.

The voice prompt will say “pairing”, and:

• Both earbuds will pulse blue.
• Select “PUSH 720 OPEN” from the available Bluetooth device list.
• Accept the pairing prompt on your screen.

Once paired to the second device:

• You can seamlessly stream from either device as needed.

Going forward:

• Each time you power on the earbuds, they will automatically pair to the two most recently paired devices.

Streaming Audio with Multipoint: 

Powering Off and ON:

Streaming Audio + Phone Calls + Prompt Tones with Multipoint:

• What happens if I’m currently on an active call and the second device gets an incoming call? 
  • The user will always need to end the first active call before the second can be answered. 
  • You will not be able to have two active calls going at the same time.  
  • Important to note, if you are currently on an active call when the second device gets an incoming call, it can only be received by the device controls)
• If there are no active calls (and not streaming audio) on either device, the first call incoming or outgoing on either device will take priority. (Important to note in this scenario, incoming calls will need to be received by the earbuds (left or right) button controls 1x press MFB) 

If you’d prefer to only pair to one device at a time, you can go into the Skullcandy App and turn OFF Multipoint Pairing. 

QUICK START DEFAULT USER CONTROLS

Right out of the box, PUSH 720 OPEN lets you use your device’s built-in button controls, keeping you connected and in control of your Bluetooth-enabled device. 

Single Press either bud

• Play/pause
• Answer call 

One Second Hold either bud

• End call 
• Reject incoming call 
• Directly launch Spotify®

Double Tap either bud

• Track forward 

Triple Tap 

• Activate Native Assistant

SPOTIFY TAP™

We’ve partnered with Spotify® to create an instant path to your music with a simple button press or voice command.

Press and hold the Main Function Button (on either earbud) for 1 second.

This starts your playlist back up from where you left off or will queue up music based upon your stellar taste in music.

Skullcandy App SMART FEATURE TECHNOLOGY

To unlock your earbuds’ Skullcandy App features, scan the QR code in your Quick Start Guide to download the Skullcandy App.

Once you’ve paired your earbuds to your device, open the Skullcandy App and it will automatically link.

The app allows you to customize your button functions, select preset or custom EQ Modes, access user guides, and update new features when they become available.

CLEAR VOICE SMART MIC

PUSH 720 OPEN is equipped with Clear Voice Smart Mic. It uses artificial intelligence to isolate the speaker’s voice and reduce background noise. 

Clear Voice Smart Mic is especially effective at eliminating discontinuous noise — the kind of background chatter you’d find in a crowded coffee shop or airport.

CUSTOMIZE BUTTON FUNCTIONS

You can personalize your earbuds through the Skullcandy App by customizing your controls.

Some default and unassigned button settings can be reconfigured through the Skullcandy App using the earbud’s Main Function Button (MFB).

Here are the custom button functions that you can configure to your preferred control settings.

On both buds the following actions can be configured: 

• Single tap (1x)
• Double tap (2x)
• Triple tap (3x)
• Press and hold (1s)

These function controls can be customized in the Skullcandy App:

• Track forward
• Track back
• Volume up
• Volume down
• Activate assistant
• Spotify Tap
• Take Photo
• Play/pause/answer call

TAKE A PHOTO

The Take Photo feature allows your earbuds to act as a wireless remote for your device’s camera.

You can control this by assigning the Take Photo feature to a custom button in the Skullcandy App , which will then open your device’s camera.

As long as your earbuds are linked with the device and app, your custom button setting will take a picture or start and stop recording on command.

For best results, set the timer in your camera’s settings so you have a few seconds delay before snapping a pic. This gives you time to nail the perfect shot of your kick flip.

PRESET EQ + CUSTOM 5-BAND EQ 

To help you get the best sound quality from your content, your earbuds also feature preset EQ Modes for music, podcasts, and movies - as well as a 5-band Customizable EQ Mode.

The four modes are:

• Music Mode
• Podcast Mode
• Bass Boost Mode
• Custom EQ Mode

Your default EQ setting is “Music Mode,” which is great for general listening.

Podcast Mode removes most of the bass response. It’s great for podcasts or audio books.

Bass Boost Mode amplifies low frequencies for deeper, more powerful bass response.

Custom EQ Mode allows users to manually adjust audio settings for a personalized listening experience.

To switch between EQ Modes, go into the Skullcandy App and select your preferred audio setting or tap either earbud 4 times. 

A voice prompt will notify you each time your EQ mode changes.

ADD NEW FEATURES AND UPGRADES AS THEY BECOME AVAILABLE THROUGH THE Skullcandy App 

Instead of buying new earbuds for the latest features, your Skullcandy App-enabled earbuds allow you to add new features as they’re developed. 

Over time, we’ll continue to add new features—including expanded user customization all delivered through firmware updates via the Skullcandy App.

It is very important to always be sure your earbuds are updated to the latest firmware release to ensure the best performance and user experience, so please don’t forget to take this time to improve your product with the most up-to-date upgrades and features. 

HOW IT WORKS:

Occasionally, you’ll receive notifications through the Skullcandy App that your product is ready for a firmware update. 

FOTA (Firmware Over-The-Air) updates will be prompted on the home page of your linked product, and you will simply press the “Update” button for more detailed information before getting started with your upgrade.  

After reviewing the firmware improvements and or feature upgrades, swipe forward and get ready to begin your update. This will take about 5-10 minutes, and please note that both earbuds will need to have a battery capacity over 25% to begin. Once you’ve pressed the “Start the update” button, be sure to maintain a constant WIFI or cellular service, keep your earbuds and device powered on and close together to maintain the Bluetooth connection, and do not exit the Skullcandy App (this can update in the background, but the app must continue running). 

Once the update process has finished, you will be notified that your firmware update was successfully completed.

CHARGING:

PUSH 720 OPEN is LOADED with battery life. 

To charge your earbuds, place them in the charging pouch. The LEDs will pulse amber (0%-40% charging), or white (41%-90% charging) to indicate they are now charging. When they are fully charged the LEDs will show solid white (91%-100% charged).

While your earbuds power on, the Battery Report voice prompt will tell you how much battery life you have as a percentage. You can also check your earbud battery life in the Skullcandy App or from your paired device.

When your earbuds have about 30-45 minutes of play time remaining (about 15% charge), a voice prompt will notify you “battery low” every 10 minutes until they are depleted and power off.

To check the case battery life, plug the case into a power source using the included USB-C charging cable. The single LED located next to the USB-C charging port will light up and indicate the current case battery level, just like the earbuds LED sequence.

 Pulsing Amber = 0%-40%

 Pulsing White = 41%-90%

 Solid White = 91%-100%

Having Trouble? Don’t return to the store and let us help! 

If you’re having difficulties pairing, you can reset PUSH 720 OPEN by clearing the paired device list.

• First, remove your earbuds from your device’s Bluetooth paired list and turn Bluetooth OFF. 
• Power your earbuds ON. 
• Press the earbud button for 6 seconds. 
• A tone will indicate a successful reset, and the earbuds LED will quickly flash BLUE/RED 
• A voice prompt will say “Ready to Pair” and the LED will pulse BLUE
• Now, turn on your device’s Bluetooth and select PUSH 720 OPEN. 
• Accept the “Pair” or “OK” prompt that appears on your screen. 
• When pairing is complete, a voice prompt will say “connected.”

If you’re still having a problem with your PUSH 720 OPEN earbuds, please visit the product support page on our website before filing a warranty claim. We can probably resolve your problem with a simple contact.

FREQUENTLY ASKED QESTIONS

NEW FEATURES AND SKULLCANDY APP

Please note that Skullcandy App will only be supported on your mobile devices, and will not have app support with your PC, iPad and MacBook.  

Additionally, always be sure that you have updated your earbuds to the latest firmware release to enjoy the best performance upgrades, user experience, and the latest new features. 

LINKING WITH THE Skullcandy App 

I’m having trouble linking my earbuds to the Skullcandy App , what should I do?

• When first opening the Skullcandy App you will need to agree to the Terms of Service and Privacy Policy ensuring that Skullcandy will keep the very limited data necessary to link private and secure. 
• You will want to make sure the device Bluetooth is enabled, and your earbuds are powered on and paired to your device. 
• At this time the Skullcandy App will search for available devices and once found, an image of your earbuds will appear. Simply press “Connect” and you should be linked and ready to go. (Please also note, if you’re in a crowded space, be sure the app isn’t attempting to link to another Skullcandy product nearby.) 
• If your Skullcandy App is unable to search and link with your earbuds, simply try to close/exit and re-open the Skullcandy App . If this doesn’t seem to be working, close/exit your Skullcandy App , go to your Bluetooth settings on your device and turn Bluetooth off and back on again (this will unpair and pair your earbuds with your device), and then re-open the Skullcandy App . Your earbuds should link with the app at this time.

FIRMWARE UPDATES WITH THE Skullcandy App

I’ve attempted to complete the firmware update in the app, but the download failed…what can I do?

• Please make sure that your earbuds remains powered on, connected to Bluetooth and your device, and linked with the Skullcandy App . 
• Please make sure that your device remains powered on, paired to your earbuds, maintains constant WIFI or cellular service. 
• Please make sure your earbuds are charged up with more than 25% battery to complete the upgrades.

Spotify Tap™ 

Do I need to be linked with the Skullcandy App for this feature to work?

• Nope, this feature is set up in your default UI settings a 1 second hold This starts your playlist back up from where you left off or will queue up music based upon your stellar taste in music.
• Although, you may also customize this button action within the Skullcandy App . 

Do I need to have the Spotify App downloaded on my phone for this feature to work?

• Yes, you will need to have the Spotify App downloaded on your phone as well as an active registered account. 

Customize Button Functions

How easy is it to customize my earbuds controls?

• This is done very easily through the Skullcandy App , where you can independently customize the actions on each of the buttons available.

Can I customize all earbuds functions?

• No, you won’t be able to change all functions, but most media controls are available to customize. 

Will my custom button actions/functions be saved even if I power Off/restart my device?

• Yes, once your controls are customized in the Skullcandy App they will be saved until you make changes. 

If I get a new phone and need to re-download the app, will my controls be saved?

• No, you will need to re-link to the Skullcandy App and customize your earbuds again. 

If I switch devices from my phone that has linked to the app to a device that does not have the Skullcandy App , do my customized button functions still work?

• Yes, your custom UI controls will be saved but you will not have the Skullcandy App features, example custom EQ. 

Take Photo

I don’t understand, what the heck is this?

• This feature will allow your earbud to become a wireless remote for your phone’s camera. Simply set up the custom button action in the Skullcandy App, open your camera app on your phone, and press the button action to activate the camera shutter wirelessly! That means you can take still photos or start/end a video with a simple press of your earbuds button. 
• Great for group shots and selfies without having to set your phone and race against the timer. 
• Leave your earbuds on your head and set the timer on your phone so you can press them and not get caught with your hands on your ears.

Do I need to set up the Take Photo feature as a custom button action?

• Yes, this is not a default UI setting, so you will need the Skullcandy App and a Skullcandy App enabled product to use the Take Photo feature. 

Do I need a special camera app for this to work?

• No, this feature will work directly with your phone’s existing camera and will utilize the existing shutter settings. 

GENERAL

Playtime / BATTERY life & Charging:

Battery life and play time is very important to me, how long does the PUSH 720 OPEN last?

• There is up to 30+ hours of play time.

What is the total charging time for PUSH 720 OPEN via USB-C charging cable?

• 1 hour charging the case to 100% via USB-C cable

Does PUSH 720 OPEN have some sort of fast charge?

• YES! – PUSH 720 OPEN has Rapid Charge technology via the provided USB-C cable and internally for the earbuds. 
  • 10 minutes of charging via USB-C = 2+ Hours Playtime

Can I charge PUSH 720 OPEN with my Skullcandy Power Accessories/PC/Laptop?

• Yes. Pretty much all USB-C charging cables will work to charge your PUSH 720 OPEN earbuds.

How do you change between EQ settings, and what’s the difference?

• ‘Music Mode’ is the default EQ on PUSH 720 OPEN, but while paired to a device and linked to the Skullcandy App, you can toggle between the EQ Modes in the app or via one of the voice prompts stated below. A voice prompt will notify you when you select your preferred EQ Mode.  
  • Music Mode 
    "Music Mode"
  • Bass Boost Mode 
    "Bass Boost Mode"
  • Podcast Mode 
    "Podcast Mode"
  • Custom EQ Mode 
    "Custom EQ Mode"

CONNECTION:

Does the PUSH 720 OPEN link with Skullcandy App?

• Yes! The PUSH 720 OPEN will link with the Skullcandy App and is in fact required to unlock the Skullcandy App Smart Feature Technology such as Custom Action Buttons, EQ Modes and more!

What is the Bluetooth range of the PUSH 720 OPEN?

• You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

Can I connect PUSH 720 OPEN to a computer?

• Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

Can I use PUSH 720 OPEN with a PS4/Xbox One/Switch?

• Xbox One: No   
• Switch: Yes
• PS4: No

Which version of Bluetooth does PUSH 720 OPEN use?

• Bluetooth® (v5.3) LE Audio

Can I use Siri/Google Assistant/Alexa/iHeart etc. with my PUSH 720 OPEN?

• No, PUSH 720 OPEN does not support Siri/Google Assistant/Alexa/iHeart etc.

Can I use PUSH 720 OPEN for sports or working out?

• Yes, PUSH 720 OPEN has a sweat and water-resistant rating of IP67.

Warranty: 

Please be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem***

What happens if my earbuds break or are lost?

• If it is a manufacturer's defect; Skullcandy has you covered with a 1 Year Limited Warranty. 

Where do I register my PUSH 720 OPEN ear buds?

You can register your PUSH 720 OPEN product in the Skullcandy App for faster service in the event of loss or damage to your earbuds or the charging case.

Are the bass, mids, and highs balanced on the PUSH 720 OPEN earbuds?

The acoustic response is great - meets the highest standards for acoustic performance.

Can I customize the sound profile of the PUSH 720 OPEN earbuds? 

Yes, via different EQ modes provided in the app.